For subscribed service, a full refund will be issued if Tech Alliance has not been able to deliver even a single step for you within the first 5 days of the subscription. If there are one or more services rendered, the fees for the Subscription Service will not be refundable. Notwithstanding this Tech Alliance may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans you will be eligible for refund when any of the following criterions is met:
You have all the prerequisites which were required to resolve the problem and issue was not resolved till the time account was active.
The issue is out of scope for our technician.
5 days have not passed after the issue was last worked upon by an Tech Alliance